Who is eligible for SLIDE?
You need to have either an email address or a mobile number to be able to register an account with SLIDE.
How do I sign up with SLIDE?
You can sign up with SLIDE in 4 simple steps:
- Download ‘SLIDE MEMBER’ app from Google Play or Apple App Store.
- Tap ‘Get Started’ at bottom right corner.
- Enter your display name, password, mobile number and date of birth (same date as your identification card).
- Enter OTP (One-Time Password) to your mobile phone via SMS.
Why do I need to enter my date of birth when registering?
This is for our partner agents to search for you on the SLIDE system when you want to conduct monetary transactions.
Why should I verify my email address?
You have to verify your email address in order to receive the receipts of your transactions, account updates, notifications and promotions via email. You also have to verify your email address if you want to use it to log in. To verify your email address, please open SLIDE app and click/enter the following: Me > Edit > Enter password > Tap on email address > Enter email address to verify > Enter OTP that was sent to your email > Submit.
Why can’t I log in with my email?
You can only log in with a verified email address. To verify your email address, please refer to the previous question.
Can I sign up for SLIDE more than once?
No, you cannot sign up for more than one account using the same mobile number and email address.
When I try to sign up, I get a message “User already exists”, why?
This means that your mobile number has already been registered with SLIDE. Try logging in as an existing user with your mobile number or email address. If you forgot your password, reset your password by selecting ‘Forget Password’.
If you experience this problem despite not having signed up with SLIDE before, please contact our help desk at +65 6594 1380.
Can I remit at SlideSG Remittance and Money Changer Centre?
Yes, you can remit cash at SlideSG Remittance and Money Changer Centre. You can also use SLIDE MEMBER app to remit, provided by SlideSG Pte. Ltd, a Monetary Authority of Singapore licensed remittance company.
Who can send money overseas?
You must be 18 years or older, are a Singaporean, Permanent Resident or Foreigner with a valid work visa (Employment Pass/ S Pass/ Work Permit) and have a Singapore mobile phone number. For identification, for Singaporeans/ Permanent Residents is your NRIC number and for Foreigners with work visa is FIN.
Can I use my passport to register if I’m not Singaporean?
No, you can only use your FIN from your Employment Pass/ S Pass/ Work Permit.
How do I send money overseas?
To send money overseas, first you need to complete a one-time registration and verification with our partnered remittance licence holder in 7 steps:
- Log in to SLIDE.
- Tap ‘Me’.
- Tap ‘Complete Remittance Registration’.
- Fill up ‘Registration’ page according to information on your identification card.
- Take clear photos of your identification card front and back, and a selfie of yourself from head to shoulder.
- Confirm your information is correct and tap ‘Done’ to submit.
(At this point, your remittance registration is not complete. You can still re-edit and re-submit the registration form in your app.)
- To complete your registration, visit our partnered remittance licence holder or SLIDE Member Care Centre to verify your registration. Please bring your identification card along for identification purpose.
When you complete your remittance registration and verification at our partnered remittance licence holder or SLIDE Member Care Centre, you can open your app and tap ‘Send Overseas’ to start remitting:
- If you are sending the first time, either enter your recipient’s name or mobile number that is in your phone contact list or SLIDE friends list, or tap ‘Add New’:
- Fill up ‘Recipient Details’ for your new recipient and select your recipient’s ‘Collection Mode’.
- Tap ‘Save’ to record your new recipient’s details.
- If you are sending to a repeat recipient, select a recent recipient on screen.
- Enter remittance amount in local currency or recipient’s country currency.
- (Optional) Tap and hold your recipient’s information to view and edit the information you saved.
- Agree to the declaration that the money you will send is not of illegal means and not for illegal or terrorism activities.
- SLIDE to confirm remittance transaction.
- Enter your password to confirm.
- Directed to ‘Status’ page showing transaction is ‘Pending Payment’. Once processed, a notification will appear in your mobile phone to link to ‘Receipt’ page.
How do I check the progress of my remittance?
You can check the status of your remittance at 2 places:
- Home page > ‘Send Overseas’ > ‘Status’ > View Receipt & Status
- Home page > ‘History’ > ‘Send Overseas’ > View Receipt & Status
Also, you will receive notifications for any updates on the status of your remittance transactions in CHAT.
Will I get a receipt for my successful remittance?
Yes, you will get a notification in-app of your successful remittance. At Home page, tap ‘Send Overseas’ > Tap ‘Status’ > Tap ‘Send’ to see all your remitted money transactions > Tap any ‘Processed’ transaction > At ‘Receipt’ page, that transaction’s receipt is shown in detail.
Why do I need to be registered and verified?
For remittance, we and the authorities need to know who you really are, so you need to present yourself at our SlideSG Remittance and Money Changer shop located at #02-50 Lucky Plaza to complete your registration by verification.
What do I need to bring for verification?
You need to bring your NRIC or EP/ SP/ WP in Singapore to be verified.
How much money can I send overseas?
You can send up to your SLIDE WALLET limit per remittance transaction. For Singapore, the limit is S$999.00 per remittance transaction.
What if I want to send more than my SLIDE WALLET limit?
You can proceed to our partnered remittance licence holder as listed here.
Where can my recipient collect the money I’ve sent?
Recipients can either collect by cash pick up (MoneyGram) or bank account, depending on the collection points available in each sending country. You can see the list of banks supported and MoneyGram cash pick up option when you add recipient in SLIDE MEMBER app.
How can I see the latest exchange rate?
Go to ‘Send Overseas’ > the current day’s exchange rate will be shown once you put the amount you want to send and the collection mode. The exchange rate will also be shown in the payment page.
How much is the remittance fee?
You can view our remittance fees after you select a recipient in ‘Send Overseas’.
Where can I send my money to?
You can view the list of countries supported when you tap on ‘Send Overseas’ in home page.
How soon will my loved ones get my remittance in my country?
It depends from country to country.
Philippines
- Account credit: Any bank account next day.
- Cash pick up: Instantly through MoneyGram agents like Cebuana, M Lhuillier
Indonesia
- Instantly to any bank’s ATM.
I changed my mobile phone number, can I still remit?
You must update your mobile number, if not you will not be able to submit any remittance transaction as all remittance transactions in SLIDE require OTP. To update – Home page, tap ‘Me’ > Tap ‘Edit’ > Enter your password > Tap ‘Mobile No.’ > Enter new mobile number > Tap ‘Update’.
If my work visa expires, can I still remit?
Can I remit for my company?
That will be under corporate remittance. For corporate remittance, you may contact us at +65 6594 1380 or email us at [email protected] for further details.
Can I remit on behalf of my friend?
No, we strictly advise our members to remit only for themselves as much as possible.
How many recipients can I remit to?
You can remit up to a maximum of 10 recipients.
Can I now top up my SLIDE wallet at 7-Eleven store?
Yes, SLIDE Members can now top up their SLIDE Wallet at 50 selected 7-Eleven stores. A convenience fee of $0.50 applies per top up.
Which 7-Eleven store I can top up at?
You can top up at selected 50 stores of 7-Eleven. Click here to see the full list of 50 selected 7-eleven stores where you can top up your SLIDE Wallet.
How to top up at 7-Eleven stores?
Any top up limits?
Yes, SLIDE user can ONLY top up minimum amount of SGD 10 and maximum amount of SGD 500 per transaction or per receipt.
What do you mean by convenience fee?
Convenience fee is the amount of SGD 0.50 that 7-Eleven would charge you per top up.
For example, you would like to top up SGD 100, 7-Eleven counter staff would ask for extra
SGD 0.50 as a fee for top up.
What are the payment modes to top up at 7-Eleven?
7-Eleven accepts payment only in cash.
For any queries, can I call SLIDE?
Yes, for any queries feel free to call SLIDE Helpdesk
Hotline: +65 65941380 (available daily 7am to 10pm)
Whatsapp: +65 96177488 (available Mon-Sun: 9am to 6pm; Saturday Closed)
Email: [email protected]
For more details on promotions for Top Up at 7-Eleven
Can I top up my SLIDE wallet at SingPost?
Yes, you can top up at SingPost Post Offices islandwide without any convenience fee charges.
Which SingPost Post Office can I top up?
You can top at any SingPost Post Office islandwide. Click here https://www.singpost.com/list-of-post-offices to find nearest SingPost outlet to you.
How to top up at SingPost Post Office?
Please find the video link that shall show you how to top up at SingPost Post Office:
https://www.youtube.com/watch?v=XR4nyZZbFok
Any top up limits?
Yes, SLIDE user can top up minimum amount of SGD 10 and maximum amount of SGD 1000 per transaction or per receipt.
What are the payment modes to top up at SingPost?
SingPost accepts payments only in cash.
How to use promo code: SINGPOST?
You can use this promo code to sign up and get SGD 10 in SLIDE wallet in following way:
- Download ‘SLIDE MEMBER’ app from Google Play or Apple App Store.
- Tap ‘Get Started’ at bottom right corner.
- Enter your display name, password, mobile number and date of birth (same date as your identification card).
- Enter OTP (One-Time Password) to your mobile phone via SMS.
- At the Referral Code page, entre “SINGPOST” and click on submit
- You can enter email address (if any) or click on SKIP at top right corner
You have successfully signed up and received SGD 10 reward in your wallet.
For any queries, can I call SLIDE?
Yes, for any queries feel free to call SLIDE Helpdesk
Hotline: +65 65941380 (available daily 7am to 10pm)
Whatsapp: +65 96177488 (available Mon-Sun: 9am to 6pm; Saturday Closed)
Email: [email protected]
For more details on promotions to Top Up at SingPost
Please click on the link https://slide.sg/singpost
