FAQ
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General
What is SLIDE?
SLIDE provides an integrated personal solution to financial, commerce, and social networking activities in a mobile application on smartphones.
What can SLIDE do?
The services available in SLIDE include:
- WALLET: Make fast payments for SLIDE services using your own e-Wallet.
- SEND OVERSEAS: Send money to family and friends in the Philippines, Indonesia, Myanmar and other countries.
- SEND LOCAL: Send money to family and friends locally.
- PAY BILLS: Pay your local and overseas bills, top up your prepaid mobiles, pay your insurance premiums.
- CHAT: Message your family and friends, and get instant notifications of your transactions and account updates.
- GROUP BUY: Get discount offers when you buy items from SLIDE Group Buy and when you recommend your friends to do the same.
Why should I use SLIDE?
SLIDE provides you with an easy and convenient way to manage your personal finances and monetary transactions. All you need is a smartphone and Internet access!
How do I log in to SLIDE?
You need to first register a user account with SLIDE. Once you have a SLIDE account, you can log into the app using your mobile number/email and your password, provided your mobile phone is connected to the Internet via mobile data or Wi-Fi.
What type of mobile phones can I use SLIDE with?
SLIDE works on iPhones with iOS 8 and above, and Android smartphones with Android 3.0 and above.
Can I use SLIDE in Singapore and overseas?
Yes, you can use SLIDE anywhere in the world, provided you have an Android smartphone or iPhone and Internet access, though you may incur additional roaming and data charges if you are not using a local mobile service provider.
Who is the developer of SLIDE?
SLIDE is a proprietary mobile technology platform developed by iAPPS Pte Ltd, a pioneering financial technology company based in Singapore. iAPPS is also technology partner of Sport Singapore’s ActiveSG movement which developed the ActiveSG app. For more information, go to www.iappsasia.com
Sign Up
Who is eligible for SLIDE?
You need to have either an email address or a mobile number to be able to register an account with SLIDE.
How do I sign up with SLIDE?
You can sign up with SLIDE in 4 simple steps:
- Download ‘SLIDE MEMBER’ app from Google Play or Apple App Store.
- Tap ‘Get Started’ at bottom right corner.
- Enter your display name, password, mobile number and date of birth (same date as your identification card).
- Enter OTP (One-Time Password) to your mobile phone via SMS.
Why do I need to enter my date of birth when registering?
This is for our partner agents to search for you on the SLIDE system when you want to conduct monetary transactions.
Why should I verify my email address?
You have to verify your email address in order to receive the receipts of your transactions, account updates, notifications and promotions via email. You also have to verify your email address if you want to use it to log in. To verify your email address, please open SLIDE app and click/enter the following: Me > Edit > Enter password > Tap on email address > Enter email address to verify > Enter OTP that was sent to your email > Submit.
Why can’t I log in with my email?
You can only log in with a verified email address. To verify your email address, please refer to the previous question.
Can I sign up for SLIDE more than once?
No, you cannot sign up for more than one account using the same mobile number and email address.
When I try to sign up, I get a message “User already exists”, why?
This means that your mobile number has already been registered with SLIDE. Try logging in as an existing user with your mobile number or email address. If you forgot your password, reset your password by selecting ‘Forget Password’.
If you experience this problem despite not having signed up with SLIDE before, please contact our help desk at +65 6594 1380.
User Account
How do I change my password?
You can change your password by following the steps below:
Open SLIDE app > Tap ‘Me’ > Tap ‘Edit’ > Tap ‘Password’ > Enter your old password > Enter your new password > Confirm the new password by re-entering it > Password successfully changed.
Can I edit my profile after I sign up?
You can only change your profile picture, display name, password, mobile number and email. If you want to change other details such as your address, date of birth, salary and occupation, please reach out to us at +65 9617 7488.
How do I verify my email address?
To verify your email address, please open SLIDE app and click/enter the following: Me > Edit > Enter password > Tap on email address > Enter email address to verify > Enter OTP that was sent to your email > Submit.
I would like to close my SLIDE Member account. How do I get back my money in my SLIDE WALLET?
There are 2 ways to get back your money in your SLIDE account:
- Remit the full balance in your SLIDE Wallet to your recipient(s), then send an email to [email protected] with your full name, mobile number and SLIDE ID to close your SLIDE account.
- If you want to get your money back in Singapore Dollars (SGD), please send an email to [email protected] with your full name, mobile number and SLIDE ID, and state your intention to withdraw all your money in SGD. We will process your request within 30 working days.
Security
How to cash out the money from my SLIDE Wallet?
To cash out, we require you to transfer to us the amount you want to cash out from your SLIDE Wallet to our nominated SLIDE business account via 'send local'.
To cash out now, please contact our Whatsapp Business Number: +65 9616 5788 or +65 9617 7488.
Is using SLIDE MEMBER app safe?
All the information that you provided are encrypted, secured, and protected. For users in Singapore, all data in SLIDE comply with the Personal Data Protection Act (PDPA). .
Is my SLIDE WALLET secure?
Your SLIDE Wallet is password-locked and every transaction requires your password or your fingerprint. All transactions are securely encrypted. You will also receive a notification in Chat when a transaction is completed.
What happens if I lose my mobile phone?
Call our helpdesk at +65 6594 1380 to deactivate your SLIDE account. Once you have installed SLIDE Member app on your new mobile phone, please call our helpdesk to re-activate your account.
I forgot my password. What to do?
You should change your password. To change your password, follow the steps below: Open SLIDE app > Tap ‘Me’ > Tap ‘Edit’ > Tap ‘Password’ > Enter your old password > Enter your new password > Confirm the new password by re-entering it > Password successfully changed.
If I lose my mobile phone, can anybody take my money out of my SLIDE account?
No. Your SLIDE Wallet is password-locked and every transaction requires either your password or your fingerprint to be approved.
Top up
How do I top up my SLIDE WALLET?
You can top up your SLIDE Wallet via 7-Eleven, doing iBanking or ATM Transfer.
Click HERE for a detailed guide.
How much money can my SLIDE WALLET hold?
The maximum amount of money for SLIDE WALLET varies for different currencies. For Singapore, the SLIDE WALLET can hold up to S$999.00 at any time.
I entered the wrong Transaction Reference Number when conducting a bank transfer. How can I change to the correct reference number?
You can cancel your bank transfer request. Open SLIDE > Go to “Top Up” > Click “Status” > Cancel the ‘pending’ transaction > Submit a new bank transfer request with the correct reference number.
Is my money in SLIDE WALLET safe?
Your SLIDE Wallet is protected by your password. Keep your password confidential.
Send Overseas
Can I remit at SlideSG Stores?
Yes, you can remit cash at SlideSG Stores. You can also use SLIDE MEMBER app to remit, provided by SlideSG Pte. Ltd, a Monetary Authority of Singapore licensed remittance company.
Who can send money overseas?
You must be 18 years or older, are a Singaporean, Permanent Resident or Foreigner with a valid work visa (Employment Pass/ S Pass/ Work Permit) and have a Singapore mobile phone number. For identification, for Singaporeans/ Permanent Residents is your NRIC number and for Foreigners with work visa is FIN.
Can I use my passport to register if I’m not Singaporean?
No, you can only use your FIN from your Employment Pass/ S Pass/ Work Permit.
How do I send money overseas?
Open the app > click send overseas > swipe left 4 onboarding screens > click I got it > choose country where you want to send > type the amount you want to send and click search > choose slidesg to cebuana cash pick up or bank account > click you pay > choose recipient or tap "+" to add new recipint > slide to pay > type your password > type the otp you will receive in sms > DONE
or watch this video on how to send money: https://tinyurl.com/yytd4yq7
How do I check the progress of my remittance?
You can check the status of your remittance at 2 places:
- Home page > ‘Send Overseas’ > ‘Status’ > View Receipt & Status
- Home page > ‘History’ > ‘Send Overseas’ > View Receipt & Status
Also, you will receive notifications for any updates on the status of your remittance transactions in CHAT.
Will I get a receipt for my successful remittance?
Yes, you will get a notification in-app of your successful remittance. At Home page, tap ‘Send Overseas’ > Tap ‘Status’ > Tap ‘Send’ to see all your remitted money transactions > Tap any ‘Processed’ transaction > At ‘Receipt’ page, that transaction’s receipt is shown in detail.
Why do I need to be registered and verified?
For remittance, we and the authorities need to know who you really are, so we need to have a Whatsapp video call with you to verify your identity and information you submitted in the app.
What do I need to bring for verification?
You need to bring your NRIC or EP/ SP/ WP in Singapore to be verified.
How much money can I send overseas?
You can send up to your SLIDE WALLET limit per remittance transaction per country.
For Indonesia, the limit is up to S$2400.00 per remittance transaction.
For Philippines, the limit is up to S$1300.00 per remittance transaction.
Monthly limit to send to any country is S$5,000.00
What if I want to send more than my SLIDE WALLET limit?
You can reach out to us at our Whatsapp number +65 9617 7488 to discuss the document we require when sending more than the SLIDE Wallet limit.
Where can my recipient collect the money I’ve sent?
Recipients can either collect by cash pick up or bank account, depending on the collection points available in each sending country.
How can I see the latest exchange rate?
Go to ‘Send Overseas’ > the current day’s exchange rate will be shown once you put the amount you want to send and the collection mode. The exchange rate will also be shown in the payment page.
How much is the remittance fee?
You can view our remittance fees after you select a recipient in ‘Send Overseas’.
Where can I send my money to?
You can view the list of countries supported when you tap on ‘Send Overseas’ in home page.
How soon will my loved ones get my remittance in my country?
It depends from country to country.
Philippines
- Account credit: Any bank account next day.
- Cash pick up: Instantly through cash pick up shops like Cebuana, M Lhuillier and Palawan
Indonesia
- Instantly to any bank’s ATM.
I changed my mobile phone number, can I still remit?
You must update your mobile number, if not you will not be able to submit any remittance transaction as all remittance transactions in SLIDE require OTP. To update – Home page, tap ‘Me’ > Tap ‘Edit’ > Enter your password > Tap ‘Mobile No.’ > Enter new mobile number > Tap ‘Update’.
If my work visa expires, can I still remit?
No. You have to update your particulars, take photo of your new work permit and reach out to any of our SlideSG staff at Whatsapp +65 9617 7688 for re-verification of your account.
Can I remit for my company?
That will be under corporate remittance. For corporate remittance, you may contact us at +65 6594 1380 or email us at [email protected] for further details.
Can I remit on behalf of my friend?
No, we strictly advise our members to remit only for themselves as much as possible.
How many recipients can I remit to?
You can remit up to a maximum of 5 recipients.
Send Local
Can I send money to friends who are not SLIDE Members?
No. Currently, SLIDE only allows you to send money to other SLIDE members because the money will be going into their SLIDE Wallets and not to any other bank account.
My friend has sent me money locally. How do I know I have received the money?
When your friend sends you money via SLIDE, the money will go into your SLIDE Wallet instantly and you will receive a notification in Chat or SMS.
Termination
I want to terminate my SLIDE account. What should I do?
We are sorry to see you go. To terminate your account, please contact us at +65 6594 1380 or [email protected] and our helpdesk personnel will assist you in closing your SLIDE account. The remaining balance in your SLIDE app will then be sent to you in the form of bank transfer within 3 months.
7-Eleven Top Up
What if I didn’t receive the topped up amount from in my SLIDE Wallet?
If you didn’t receive your top up in your SLIDE Wallet, please report it to us by calling our helpdesk hotline 6594 1380.
Can I top up my SLIDE wallet at any 7-Eleven store?
Yes, SLIDE Members can now top up their SLIDE Wallet at any 7-Eleven stores listed in the app.
To see the list of all 7-Eleven stores where you can top up, open your SLIDE Members app > Tap "top up" > Choose 7-Eleven > Click "Find a 7-Eleven Store" button > Tap the search bar.
Which 7-Eleven store I can top up at?
You can top up at any 7-eleven stores islandwide. Click here to see the full list of 7-eleven stores where you can top up your SLIDE Wallet.
How to top up at 7-Eleven stores?
Any top up limits?
Yes, SLIDE user can ONLY top up minimum amount of SGD 10 and maximum amount of SGD 500 per transaction or per receipt.
Is there a fee to top up at 7-Eleven?
Yes. You will be charged the amount of SGD 0.50 per top up.
For example, you would like to top up SGD 100, 7-Eleven counter staff would ask for extra SGD 0.50 as a fee for top up.
What are the payment modes to top up at 7-Eleven?
7-Eleven accepts payment only in cash.
For any queries, can I call SLIDE?
Yes, for any queries feel free to call SLIDE Helpdesk
Hotline: +65 65941380 (available daily 7am to 10pm)
Whatsapp: +65 96177488 (available Mon-Sun: 9am to 6pm; Saturday Closed)
Email: [email protected]
For more details on promotions for Top Up at 7-Eleven
PayNow
What is PayNow?
PayNow is an electronic fund transfer service that allows you to transfer SGD funds instantly to a payee, using the payee's designated mobile number or NRIC/FIN or UEN number or Virtual Payment Address (VPA) instead of his/her bank account number.
A payee can receive funds via PayNow as long as he/she has a Singapore bank account with one of the PayNow participating banks or wallets, and has registered his mobile number, UEN, NRIC/FIN or VPA as a PayNow Proxy with the participating bank or wallets.
a new one.
Which services in the app can I use PayNow?
You can use PayNow to top up your SLIDE Wallet and use the funds in any of the services available in the app.
Aside from that, you can also use it directly to pay for your remittance transactions.
How do I top up my SLIDE Wallet using PayNow?
Follow these steps to top up your SLIDE Wallet via PayNow:
- Login to the app
- Tap ‘Top up’
- Tap ‘PayNow’
- Save the QR code in your phone’s photo gallery
- Leave the app to open your ibanking app the
supports PayNow
and upload the QR code
- Type the amount you want to top up
- Confirm the payment and tap ‘submit’
- You will then receive the amount credited in your
SLIDE Wallet and sms/in-app notification confirming the top up
How do I pay for my remittance transaction using PayNow?
Follow these steps pay your remittance transaction using PayNow:
- Login in the app
- Tap ‘Send Overseas’
- Type the amount you want to send and collection mode
- Choose your recipient
- In the remittance payment page, choose payment mode
‘PayNow’ and ‘SLIDE to Confirm’
- Save the QR code in your phone’s photo gallery
- Leave the app to open your ibanking app the supports
PayNow and upload the QR code
- Confirm the payment and tap ‘submit’
- You will receive a sms/in app notification of the successful payment and your transaction will be processed.
Do the PayNow QR expires?
PayNow QR found at the top up page don’t expire but for remittance, it expires 1 day after the QR code is generated.
I forgot to complete my PayNow payment for my remittance transaction, what should I do?
Please note that the PayNow QR generated upon submission of a remittance transaction expires after 1 day. Once the PayNow QR expires, the remittance transaction will expire as well.
To continue to send money, you will need to submit a new transaction in the app.
I successfully paid the top up from my ibanking app via Paynow but I didn’t receive the money in my SLIDE Wallet, what should I do?
For issues about PayNow top up, please reach out to our
Helpdesk at 3129 2937.
Our Helpdesk may ask for the proof of payment i.e payment receipt to assist with the investigation and manually approve the top up.
I successfully paid my remittance transaction via Paynow but my transaction is still in pending payment, what should I do?
For issues about PayNow remittance, please reach out to our Helpdesk at 3129 2937.
Our Helpdesk may ask for the proof of payment i.e payment receipt to assist with the investigation.
I successfully paid my remittance transaction via Paynow but my transaction failed, what should I do?
If your transaction failed, you will receive a refund in your SLIDE Wallet. You can use the funds to submit a new transaction in the app.
My friend wants to top up her account but her bank account don’t support or she doesn’t have PayNow, can I top up for her?
Yes. You just have to make sure to use your friend’s PayNow QR so the top up will go to your friend’s account.
I used the wrong PayNow QR to top up my own account, what should I do?
If the top up transaction has been completed, we regret to inform that we will not be able to reverse the transaction. We will be able to help reach out to the other party to explain the case but we will not be able to confirm if the money can be returned.
For any transactions done in the app, we strongly advise our users to make sure that all details are correct before submitting as most transactions are irreversible.
How much is the limit to top up my account using PayNow?
Your top up limit depends on the account you opened with us. If you are an unverified user, you can top up your account up to SGD$ 1,000. For verified user, the allowable top up limit is up to SGD$5,000.
