24 Jun

Why is my transaction delayed?

There may be occasional delays caused by unforeseen issues with our payment partners and local markets.

    1. Public Holidays
      If your transaction is submitted before on a public holiday in the sending or receiving country, the transaction might expect some delays and it might be processed on the next working day instead. 
    2. Inaccurate or Missing Information
      You may have provided incorrect instructions in your overseas transfer which may result in financial losses for you and/or your beneficiary. Always ensure the following:

      • Provide the Recipient’s Full Name (per their ID or bank records),
      • Check the transfer amount is in the correct currency that you wish to send to

       

    3. Mandatory Regulatory Checks
      There may be additional checks related to anti-fraud or anti-money laundering which can cause processing delays. In most cases, it is not expected of the beneficiary and/or agent bank to share the reason for the checks or delays. In such situations, you may be asked to provide additional information if the transfer is intended for the said recipient.


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