There may be occasional delays caused by unforeseen issues with our payment partners and local markets.

1. 1. Public Holidays
      If your transaction is submitted before on a public holiday in the sending or receiving country, the transaction might expect some delays and it might be processed on the next working day instead. 
   2. Inaccurate or Missing Information
      You may have provided incorrect instructions in your overseas transfer which may result in financial losses for you and/or your beneficiary. Always ensure the following:
      • Provide the Recipient’s Full Name (per their ID or bank records),
      • Check the transfer amount is in the correct currency that you wish to send to

       

   3. Mandatory Regulatory Checks
      There may be additional checks related to anti-fraud or anti-money laundering which can cause processing delays. In most cases, it is not expected of the beneficiary and/or agent bank to share the reason for the checks or delays. In such situations, you may be asked to provide additional information if the transfer is intended for the said recipient.

You will be able to cancel the transaction if the status is still in 'Pending Payment' status but once it goes to processing, kindly call or whatsapp message us at 9617 7488 for assistance.

Yes. After you have signed and filled up the remittance form in the app, it will prompt you to do a video call with us for the verification of your account.

The verification call will take 2-3 minutes and will only be required when you send with us for the first time.

You can follow the steps below on how to send money overseas:

Open the app > click send overseas > swipe left 4 onboarding screens > click I got it > choose country where you want to send > type the amount you want to send and click search > choose your collection mode > click you pay > choose recipient or tap "+" to add new recipient > slide to pay > type your password > type the otp you will receive in sms > DONE

or

watch this video on how to send money: https://tinyurl.com/yytd4yq7

Below are our transfer limits:

Monthly limit - $2500

Per transaction limit to bank accounts - IDR 25,000,000

The money will be credited to the recipient's account within 5 minutes.

The fee to send to Indonesia in any amount is $4.50.

You can top up your SLIDE Wallet via 7-Eleven, doing iBanking or ATM Transfer.

Click HERE for a detailed guide.

You can check the status of your remittance at 2 places:

1. Home page > ‘Send Overseas’ > ‘Status’ > View Receipt & Status
2. Home page > ‘History’ > ‘Send Overseas’ > View Receipt & Status

Also, you will receive notifications for any updates on the status of your remittance transactions in CHAT.

Go to ‘Send Overseas’ > the current day’s exchange rate will be shown once you put the amount you want to send and the collection mode. The exchange rate will also be shown in the payment page.

No, we strictly advise our members to remit only for themselves as much as possible.