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How much is the limit to top up my account using PayNow?

Your top up limit depends on the account you opened with us. If you are an unverified user, you can top up your account up to SGD$ 1,000. For verified user, the allowable top up limit is up to SGD$5,000.




I used the wrong PayNow QR to top up my own account, what should I do?

If the top up transaction has been completed, we regret to inform that we will not be able to reverse the transaction. We will be able to help reach out to the other party to explain the case but we will not be able to confirm if the money can be returned.   For any […]




My friend wants to top up her account but her bank account don’t support or she doesn’t have PayNow, can I top up for her?

Yes. You just have to make sure to use your friend’s PayNow QR so the top up will go to your friend’s account.




I successfully paid my remittance transaction via Paynow but my transaction failed, what should I do?

If your transaction failed, you will receive a refund in your SLIDE Wallet. You can use the funds to submit a new transaction in the app.




I successfully paid my remittance transaction via Paynow but my transaction is still in pending payment, what should I do?

For issues about PayNow remittance, please reach out to our Helpdesk at 3129 2937.   Our Helpdesk may ask for the proof of payment i.e payment receipt to assist with the investigation.




I successfully paid the top up from my ibanking app via Paynow but I didn’t receive the money in my SLIDE Wallet, what should I do?

For issues about PayNow top up, please reach out to our Helpdesk at 3129 2937.   Our Helpdesk may ask for the proof of payment i.e payment receipt to assist with the investigation and manually approve the top up.




I forgot to complete my PayNow payment for my remittance transaction, what should I do?

Please note that the PayNow QR generated upon submission of a remittance transaction expires after 1 day. Once the PayNow QR expires, the remittance transaction will expire as well.   To continue to send money, you will need to submit a new transaction in the app.




Do the PayNow QR expires?

PayNow QR found at the top up page don’t expire but for remittance, it expires 1 day after the QR code is generated.




How do I pay for my remittance transaction using PayNow?

Follow these steps pay your remittance transaction using PayNow: Login in the app Tap ‘Send Overseas’ Type the amount you want to send and collection mode Choose your recipient In the remittance payment page, choose payment mode ‘PayNow’ and ‘SLIDE to Confirm’ Save the QR code in your phone’s photo gallery Leave the app to […]




How do I top up my SLIDE Wallet using PayNow?

Follow these steps to top up your SLIDE Wallet via PayNow: Login to the app Tap ‘Top up’ Tap ‘PayNow’ Save the QR code in your phone’s photo gallery Leave the app to open your ibanking app the supports PayNow and upload the QR code Type the amount you want to top up Confirm the […]