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Where is my money stored?

Your wallet funds are deposited into a dedicated customer segregated account held by us with DBS Bank Ltd.

How to cash out the money from my SLIDE Wallet?

For cash out requests, we will require you to fill up the Cash Out Form with your necessary personal details such as name, mobile number, ID number and the amount you want to cash out from your ewallet. The request will be processed in 7-10 working days upon receipt.   To cash out now, please […]

Is using SLIDE MEMBER app safe?

All the information that you provided are encrypted, secured, and protected. For users in Singapore, all data in SLIDE comply with the Personal Data Protection Act (PDPA). .

Is my SLIDE WALLET secure?

Your SLIDE Wallet is password-locked and every transaction requires your password or your fingerprint. All transactions are securely encrypted. You will also receive a notification in Chat when a transaction is completed.

What happens if I lose my mobile phone?

Call our helpdesk at +65 6594 1380 to deactivate your SLIDE account. Once you have installed SLIDE Member app on your new mobile phone, please call our helpdesk to re-activate your account.

I forgot my password. What to do?

You should change your password. To change your password, follow the steps below: Open SLIDE app > Tap ‘Me’ > Tap ‘Edit’ > Tap ‘Password’ > Enter your old password > Enter your new password > Confirm the new password by re-entering it > Password successfully changed.

If I lose my mobile phone, can anybody take my money out of my SLIDE account?

No. Your SLIDE Wallet is password-locked and every transaction requires either your password or your fingerprint to be approved.